Contact us

Need to make a claim?

You can now start your claim using our handy online claims portal.

Visit our online claims portal

Or alternatively you can call or email the claims team using the contact details below:

By phone
0345 074 4828
Monday to Friday 8:30am - 6:30pm

Saturday 8:30am - 1:00pm

By email
gadgetclaims@directgroup.co.uk
Monday to Friday 8:30am - 6:30pm

Saturday 8:30am - 1:00pm

Want to update or cancel your policy?

By phone
01865 818 926
Monday to Friday 9am - 5pm

By email
customerservice@devicecover.co.uk
Monday to Friday 9am - 5pm

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Devicecover is a trading name of Bastion Insurance Services Ltd, an insurance intermediary authorised and regulated by the Financial Conduct Authority in the UK under registration number 650727. The insurance is underwritten by Inter Partner Assistance SA UK Branch (IPA) which is fully owned by the AXA Partners Group. Inter Partner Assistance is a Belgian firm authorised by the National Bank of Belgium and subject to limited regulation by the Financial Conduct Authority. Details about the extent of its regulation by the Financial Conduct Authority are available from us on request. Inter Partner Assistance SA Financial Conduct Authority Register number is 202664. You can check this on the Financial Conduct Authority’s Register by visiting the website www.fca.org.uk/firms/systems-reporting/register.