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Contact us

Our response to the
Covid-19 pandemic

In line with current Covid-19 Government guidelines and to ensure we keep our colleagues and their families as safe as possible, please be aware that all of our team have now been equipped to work safely from their homes.

In some cases this may mean that their access to our systems might be slightly slower than usual, please be patient with us. 

 

 

Our claims department are also working from home and are currently having staffing challenges due to sickness.

To reduce strain on our phone lines and to save you time, you can log claims on our Claims Portal:     

Need to make a claim?

You can now start your claim using our handy online claims portal.

Visit our online claims portal

Or alternatively you can call or email the claims team using the contact details below:

By phone
0345 074 4828
Monday to Friday 8:30am - 6:30pm
Saturday 8:30am - 1:00pm
By email
gadgetclaims@directgroup.co.uk
Monday to Friday 8:30am - 6:30pm
Saturday 8:30am - 1:00pm

Want to update or cancel your policy?

By phone
01865 818 926
Monday to Friday 9am - 5pm

By email
customerservice@devicecover.co.uk
Monday to Friday 9am - 5pm