In order to make a claim on your insurance you should contact Davies Group who are our claims administrators. Full details of the claims procedure and contact details can be found here.

In order to change any details of your insurance policy (like your contact details or the device that you’re insuring), you should contact us directly. Full details can be found here.

If you change your mobile phone you will need to inform us straight away to ensure that you’re still covered. You should contact us directly using the details listed here.

Changing your insured device could affect the cost of your insurance, and so we will inform you of any changes to your premium when you discuss the change with us.

Once you’ve submitted your claim, Davies Group (our Claim Administrators) will aim to confirm the outcome within 48 hours.

Of course. If for any reason you aren’t entirely satisfied with the insurance you’ve bought please let us know and we’ll be happy to cancel your policy for you.

If you pay your premium on a monthly basis your policy will be cancelled at the next monthly anniversary of the date your policy commenced. There will be no refund of premium due as the premium paid will have only been in respect of the cover already received. If a claim has been made by you we will not refund any premium and you must still pay us the remaining annual premium.

If you pay your insurance premium annually and providing no claim has been made under the policy you will receive a proportionate refund of premium based on the unused period of cover under the policy.  Policy cover will cease from the date we receive your cancellation instructions or from a later date at your request. If a claim has been made we will cancel your cover but not refund any premium.

We provide cover for all kinds of mobile phones and tablets – including Samsung, HTC, Sony, BlackBerry and iPhone. We also offer insurance for laptops, smartwatches or other gadgets

The main exclusions on our policies are:

* Leaving your device unattended when it’s away from your home
* Theft from a vehicle or premises where there is no visible sign of forced entry
* Not reporting the theft/loss within 48 hours of discovery to the police, or, in the case of mobile phones, not reporting the theft/loss to the Service Provider within 24 hours of discovery to stop the line and blacklist the handset
* Any claim where you are unable to provide evidence of ownership or UK receipt (in your name)
* Any claim where your gadget has not been used since the insurance policy was taken out

Please read the full terms and conditions for more information

Absolutely. If you want to insure your child’s phone you will have to be over 18 and do it in your name. All of our policies cover immediate family, so your child’s use of the phone will be covered. Once they turn 18 themselves you can easily change the name on the policy.

All of our customers need to be at least 18 years of age when they purchase a policy through us. If you’re under 18 then you can still get covered if a parent takes out the policy for you in their name. They can then change the policy to be in your name if you reach 18 while the policy is still active.

No, unfortunately you need to be a UK resident in order to insure your phone with devicecover™.

You can pay for devicecover™ insurance monthly by Direct Debit. Once you order we will set up a recurring monthly payment for you using the bank details provided.

Your policy begins on the date you sign up for your insurance, and we will email your policy documents to you to confirm this as soon as you complete the sign up process.

Your devicecover™ insurance policy doesn’t just cover the policy holder – it also extends to cover your immediate family. This includes your mother, father, son, daughter, spouse and domestic partner or other family members who reside at the same address as you. If you are insuring business phones, cover is extended to any employees of the business.

Once the repair centre has received your device, they aim to inspect and repair your device within 48 hours, with it then being dispatched back to you for next day delivery.

If your device needs to be replaced, once your claim has been approved, a replacement should be issued within 48 hours.